Southwark Cycles accessories:
In the event that you are unsatisfied with your purchase you can return the items to us for an exchange
You must contact us within 14 days using our returns form and an additional 14 days to return all unused items of receipt or despatch note. Our Returns Policy gives you 30 days to return or exchange faulty item bought with a valid proof of Purchase. If 30 days have gone by since your purchase, we cannot offer you a refund or exchange.
All items should be returned to us in its original packaging with tags still attached and unused.
We cannot accept returns on earrings or any items marked with (*) are non-returnable due to hygiene reasons.
All items returned are thoroughly inspected and we are unable to accept items back to us that do not have their tags attached, or where there is visible evidence that the items have been worn, have perfume, deodorant scent or any makeup marks. We advise when trying please ensure that you are not wearing any makeup or anything that may leave a scent. Your statutory rights are not affected.
We recommend that items are returned by recorded delivery as the item/s is your responsibility, until they have been received by us. We are unable however, to refund any postage costs but we will issue a full refund of the amount on receipt, or happily exchange the item for a different size or colour (subject to availability). Any further questions about your order please send an email to firstname.lastname@example.org