FAQ
Buying
We provide the bike size and links to the manufacturer’s site so you can see full geometry if available, or please come visit us at the store where you can try out the bike for size.
If you have already had a bike fit done we can use those measurements to check if a bike is the right size for you.
If you haven’t had a bike fit done we can use our knowledge and experience to help get you onto the right sized bike.
All of our bikes are checked and serviced by a Cytech accredited mechanic. Frames are carefully inspected and parts that need replacing are replaced before the bike is handed over to you. We have many years’ experience in checking over used bikes so you can feel comfortable in the knowledge that your bike is safe and mechanically sound.
We provide a 3 month warranty as standard, a year warranty for higher priced bikes and pass on manufacturer warranty where possible.
We only accept £ GBP Sterling. Generally you can pay with your local credit/debit card and your bank will transfer it into GBP.
If you wish to see the price of a bike in your currency then this can be changed at the top of the page.
Yes, get in contact or drop in the shop and we can arrange that for you.
Most of our bikes can be test ridden, we just need some advance warning to make sure that they’re ready for you to ride.
We can provide pedals as well and guide you to a quiet residential road nearby where you can get to know your potential new bike.
If you have any issues or queries after you have purchased your bike then please feel free to contact us or visit the store.
Exchanging or Selling?
We can take your existing bike, frame set or wheel set as a credit for any purchase with us. This means you reduce the cash required to upgrade or change your ride. This is a very popular and cost-effective way of transacting with us. Just let us know the details of the item you would like to exchange or sell and we can either give you a part exchange valuation, which you can use it, as credit against any item we have in stock or give you the best possible price.
We have worked hard to find a simple and safe solution, which combines a fair price with security, confidentiality and ease-of-use.
• No advertising fees
• No fees for payment processing
• No more waiting around for viewers/buyers who may never turn up
• No worrying about payments clearing
• No buyers with unrealistic expectations
• No bombardment with emails and phone calls
• No need to broadcast your belongings or contact details online
• No strangers visiting your home to inspect or collect
You will deal directly with us here at Southwark Cycles, you will benefit from our customary levels of service and attention to detail. We handle the whole process – all you need to do is provide the bike! We then ensure we can offer you the best possible price.
Cleaning is recommended as it means the estimated price will be more likely to match the final price. If the bike is dirty it will potentially be hiding issues that need to be priced into the quote. We service all the bikes before sale anyway so servicing not essential, although a well looked after and serviced bike is likely to get a better price.
If you are looking to part exchange or sell your bicycle, we will consider any bike, we base all our pricing on the age and spec of a bike and how much you can currently buy it for online.
If you are looking to sell a bike to us outright as a general guide, we’re only likely to price bikes from popular brands.
Does my bike have to be in perfect condition to get a quote?
No as long as you describe every defect, we can still price it assuming the general guide above is adhered to.
All our quotes are subject to an assessment by our mechanics.
We consider the following factors before making an offer for a bike:
• Price when new
• Age and model year
• Demand & supply of make and model
• Condition of bike
• Estimated mileage
Components with any wear and tear will be factored in to the price. We sweep prices from all online marketplaces, retailers, shops, direct distributors for most up to date pricing. The second-hand value will be directly related to what the bike can be bought for new.
You can get the bike packed up securely and we will organise a courier to collect. When the bike arrives at Southwark Cycles we will inspect and either give you a call if any issue with condition or description, or transfer funds as agreed.
We need to check the bike is sound mechanically and that the details provided to us match the bike when we inspect it. Any defects not described will need to be reflected in the final price as will the cost of replacing worn parts. If the bike presented is not as was described for the original quote, it will need to be re-priced accordingly.
We transfer the money via direct bank transfer or PayPal, when the bike is dropped or collected and has been checked and approved.
UK Click & Collect
Our Click & Collect service offers all the benefits of shopping online combined with specialist personal retail experience in one of our stores. Simply order your items, select Click & Collect and pick up your item at a time that’s convenient for you. Best of all the service is completely FREE! 1. Add your items to your basket Use our website to browse our catalogue of products with stock availability. When you find the item you want simply add it to your basket like you usually would. 2. Checkout using Click & Collect Scroll down and choose Click & Collect as your delivery method. Enter your postcode at the checkout to find your closest store. 3. Choose the store of your choice and collect your items Choose a store of your liking, click continue and complete the rest of our standard checkout steps and you’re ready to collect your item in store.
For items in stock at the chosen collection store, we will normally have your item ready to collect within 1-2 working days.
For items which are at the warehouse your order will be ready to collect in the time indicated on the website; or if at another store approximately 3 working days – please call in advance if you are making a long journey, just in case!
For every order we will send you an e-mail to let you know when your order is ready to collect. If you’ve ordered a bike we will contact you once you have placed your order to arrange a collection time.
Please bring with you your confirmation e-mail, a photo proof of ID (i.e. passport, driving licence), and proof of address.
We will hold your order in store for 10 days, if you have any problems with getting to the store to collect your order please feel free to contact the collection store and we will happily extend this time where possible.
Please contact the store in advance and we will do our best to accommodate any changes relating to collection.
Our normal returns policy applies to all Click & Collect orders, for more information see our returns policy below. You can also return directly to the store.
Note: Customised bikes are not returned or refunded.
Electric bikes FAQs
E-bikes simply amplify your pedalling effort. They pedal like a regular bike, but the wind is always at your back and hills melt away.
No, electric-powered motorcycles use a throttle to engage the power. Trek e-bikes are pedal-assist, so input to the pedals determines the level of assist. Riding an electric bike with pedal-assist is incredibly intuitive, and anyone who can ride a bike will immediately feel comfortable on one.
Electric bikes break down barriers to riding. Most importantly, they are incredibly fun. Ride further, see more and explore the possibilities that come with a little extra power.
Many trails and bike paths allow e-bikes. Speed e-bike regulations vary by country, state and city. Please check with your local authorities for clarification.
Check individual bike specifications and market availability for specific top speeds, but top speeds range from 16 mph/25 kph to 28 mph/45 kph.
Common accessories like mudguards and racks will fit most of our e-bikes, and many already come equipped with such features!
This configuration keeps weight centered and low for predictable handling and improved ride quality.
Riders don’t always need the same amount of assist. Using less assist increases battery life, while the option to use more is always there for acceleration or climbing hills.
A watt hour is a measurement of battery capacity. Think of it as the ‘size of the fuel tank
The general range is 20-100 miles/32-160 kilometres depending on power modes, terrain and other riding conditions like load or wind. Bosch has a handy e-bike range calculator that will help you estimate the range for specific riding conditions.
Most are controlled from the handlebar. Earlier-generation Shimano STEPS systems, such as the one used on Lift+, have a power switch on the side of the battery that serves as the on/off switch for the whole system.
Approximately 3-5 hours to charge, depending on the state of the battery prior to charge.
The battery charges like any personal computer or mobile phone. Plug the charger into a wall outlet and connect the charger to the battery. Most Trek e-bikes don’t require you to remove the battery to charge, but it’s always an option. Lights on the side of the battery indicate when it is completely charged.
Yes the battery is waterproof.
Yes, the battery is locked to the bike and a key must be used to remove it.
Battery replacement keys are available through us.
No, the efficient motors sold by us are not regenerative. Most regenerative motors provide a negligible amount of energy back to the battery, and sacrifice a lot in efficiency.
Maintenance is generally the same as with any other bicycle. Lithium ion batteries perform better at room temperatures and battery life depletion may occur if left outside in extreme temperatures, so we recommend storing them indoors.
It can be serviced through us.
Depending on where you live, e-bikes may require licensing or registration. For guidance, in most of mainland UK, electric pedal-assist bikes are exempt from being treated as a motorbike if they are under 250 W, 25 km/h and as such do not require licensing/registration. For Northern Ireland, this exemption is not yet in place and therefore all e-bikes (including pedal-assist bikes) require licensing, insurance and registration and as such are not currently available to purchase in Northern Ireland. The rules are changing quickly, so it’s best to check with local authorities for clarification before purchasing.
International Orders & Returns
You should find all relevant information about International orders & returns in the points below.
Note: Customised Bikes are not returned nor refunded.
Note some international destinations may have restrictions on the size for whole bikes. In this case the rear wheel and rear derailleur will also be removed. We will let you know if this is required as this will need to be re-assembled by someone with basic bike mechanic skills. It is advised to get this done by your local bike shop unless you have done it before
If you have ordered from outside of the UK you should have already received tracking information. If you haven’t please contact us.
If you don’t like the bike or it doesn’t fit then we’re happy to take it back within 7 days of purchase. We just ask you to cover return shipping and return it as bought. If there’s a mechanical defect that is covered under the terms of the warranty we will replace or refund fully including shipping costs.
If returning a bike please use a secure and reputable courier. We strongly recommend you use a service that provides a certificate of postage and a tracking number.
Once we receive your bike, we will inspect and process it within 24hrs. Refunds will automatically be issued to the same payment method used to purchase the goods. As soon as your return has been processed by our team we will email you to let you know.
If you wish to return a bike please email us at info@leabridgecycles.co.uk
For returns please use the following address:
Returns:
Lea Bridge Cycles
165 Lea Bridge Road,
London
E10 7PN
United Kingdom
Warranty
For help and questions about warranty
3 months warranty on all bicycles
Bikes £3995+ one year for the frame
Plus any manufacturers warranty that still exists
We provide you with a 3 month guarantee commencing on the date of delivery of your bike (the guarantee period).
This is extended to one year for the frame only:
For bikes where the purchase price is £3995+For framesets where the purchase price is £2000+.
This is in addition to any manufacturer warranty that may still exist on the product. The effective warranty is detailed in the product listing.
We ensure all bikes and parts sold by us are not stolen, are mechanically sound and 100% road worthy. We stand behind every sale with a warranty that means you get full peace of mind with your purchase. Each bike get’s a basic safety check and quality review, and is then serviced and refurbished up to a high standard to ensure that its is in a condition that is ready for sale and your use. This means you are getting bikes that function as good as new but at superbly low prices. If you feel we have fallen short of this promise, please do let us know.
Our guarantee (the guarantee) does not affect your statutory rights. This guarantee is regulated by the sale and supply of goods to consumers regulations 2002. Please see our full terms and conditions here.
During the guarantee period, if you become aware of any material defects relating to the bike please contact us by email at info@leabridgecycles.co.uk quoting your order reference number.
The guarantee provides you with peace of mind during the guarantee period that the bike you have purchased from RCE is suitable for its intended use (i.e cycling!). If you find any reason to believe the bike is not in working order please contact us as soon as possible so that our trained mechanics may address your concerns.
If any mechanical parts are faulty by reason of anything other than fair wear and tear resulting from your use of the bike during the guarantee period, we will take steps to repair or replace them at no cost to you.
Please note that this guarantee does not cover general wear and tear on perishable items on the bike such as tyres, inner tubes, brakes, brake and gear cables, brake pads, light bulbs, chain rings, chains, cassettes, rims, batteries etc.
Lea Bridge Cycles provides you with a 3 month warranty commencing on the date of delivery of your bike, frame, wheels or parts (the warranty period).
This is extended to one year for the frame only:
For bikes where the purchase price is £3995+
This is in addition to any manufacturer warranty that may still exist on the product. The effective warranty is detailed in the product listing.
We ensure all bikes and parts sold are not stolen, mechanically sound and 100% roadworthy. We stand behind every sale with a warranty that means you get full peace of mind with your purchase. Each bike gets a basic safety check and quality review, and is then serviced and refurbished up to a high standard to ensure that it is in a condition that is ready for sale and use. This means you are getting bikes that function as good as new but at superbly low prices. If you feel we have fallen short of this promise, please do let us know.
Our guarantee (the guarantee) does not affect your statutory rights. This guarantee is regulated by the sale and supply of goods to consumers regulations 2002.
During the guarantee period, if you become aware of any material defects relating to the bike please contact us by email at info@leabridgecycles.co.uk quoting your order reference number.
The guarantee provides you with peace of mind during the guarantee period that the bike you have purchased is suitable for its intended use (i.e cycling!). If you find any reason to believe the bike is not in working order please contact us as soon as possible so that our trained mechanics may address your concerns.
If any mechanical parts are faulty by reason of anything other than fair wear and tear resulting from your use of the bike during the guarantee period, we will take steps to repair or replace them at no cost to you.
Please note that this guarantee does not cover general wear and tear on perishable items on the bike such as tyres, inner tubes, brakes, brake and gear cables, brake pads, light bulbs, chain rings, chains, cassettes, rims, batteries etc. Carbon rimmed wheels with a carbon brake surface are liable to disfigure if over heated through excessively heavy braking. Manufacturers generally do not cover rim replacement if this issue occurs and we are also not able to cover this under warranty.
UK delivery options
We aim to dispatch every order received by 16.00 from Monday to Friday on the same day. For some orders, we may need to use a specialist courier, for example if the item is heavy. In such cases, the cut-off time for same day dispatch (business days only) is 13.00.
We offer a range of shipping methods to cater for all needs, but you can’t see what you’re looking for, please don’t hesitate to ask and we will try our best to accommodate.
| Service | Cost | Typical Transit Time | Tracking |
| Free Shipping Available on orders of £30 or more | FREE | 2 £3 working days |  |
| Royal Mail 48 hours Available on orders up to £15 | £1.00 | 2 £3 working days |  |
| Royal Mail 24 hours Available on orders up to £20 | £1.50 | 1 working day |  |
| Royal Mail Tracked 48 | £1.95 | 2 working days |  |
| Royal Mail Tracked 24 | £2.95 | 1 working day |  |
| Royal Mail Special Delivery Guaranteed by 1pm | £7.95 | Guaranteed next working day by 1pm |  |
| Royal Mail Special Delivery Guaranteed by 9am | £19.95 | Guaranteed next working day by 9am |  |
| FedEx UK | £7.95 | 1 working day |  |
| Royal Mail Special Delivery Saturday Guaranteed | £9.95 | Guaranteed Saturday delivery |  |
| FedEx UK £ frames | FREE | 1 working day |  |
| FedEx UK £ bikes* | FREE | 1 working day |  |
| Same day delivery Available to addresses within a 5 mile radius of Southwark Cycles (SE16 4BD) | £10.00 | Same day |  |
*Free bike delivery applies to online sale bike orders only. In-store bike purchases are subject to a £35.00 charge.
